Refund Policy

1. Overview

MDL MARKETING AND GLOBAL SOLUTIONS LLC ("Company," "we," "us," or "our") maintains a professional refund policy that balances fair treatment of clients with recognition of the services we provide. This policy outlines the circumstances under which refunds may be issued and the procedures for requesting them.

2. Service-Based Refund Policy

Our refund policy depends on the nature of services provided and the terms specified in your Service Agreement. Digital marketing and consulting services are typically non-refundable once work has commenced, as they are based on professional expertise, time investment, and deliverables created specifically for your business.

3. Circumstances Where Refunds May Be Issued

Refunds may be issued under the following circumstances:

• Non-Delivery of Services: If we fail to deliver contracted services within 30 days of the agreed-upon delivery date without valid justification.
• Failure to Perform: If we demonstrably fail to meet the professional standards outlined in your Service Agreement, and the issue cannot be resolved through continued service delivery.
• Billing Errors: If you are overcharged due to our administrative error, the overcharged amount will be refunded.
• Cancellation Within Trial Period: For services offered with an initial trial period, cancellation within that period may qualify for a refund as specified in your agreement.
• Mutual Agreement: If both parties mutually agree to terminate a service agreement and issue a refund as outlined in a written amendment.

4. Circumstances Where Refunds Will NOT Be Issued

Refunds will not be issued in the following circumstances:

• Services Rendered: Once work has begun on your project or services have been delivered, no refunds will be issued.
• Change of Mind: Cancellation of services due to a change in business priorities, budget constraints, or satisfaction with strategy direction does not qualify for refunds.
• Client Non-Compliance: If you fail to provide required information, access, cooperation, or approval needed for service delivery.
• External Factors: Poor marketing campaign performance due to market conditions, competitive factors, or external circumstances beyond our control.
• Non-Performance by Client: If you fail to implement our recommendations or strategies as advised.
• Third-Party Issues: Problems arising from third-party platforms, payment processors, or services outside our direct control.

5. Trial Period Cancellations

If your Service Agreement includes a trial or initial period, you must request cancellation and refund within the specified timeframe (typically 14-30 days from service commencement). Refund requests submitted after the trial period expires are not eligible for refunds unless otherwise specified in your agreement.

6. Partial Refunds

In cases where partial services have been delivered or partial work has been completed, refunds will be calculated based on the proportion of services delivered:

• Refund Amount = (Remaining Services ÷ Total Contracted Services) × Contract Value

We deduct any non-refundable expenses, production costs, or third-party fees incurred on your behalf from partial refund calculations.

7. Refund Request Process

To request a refund, please follow these steps:

• Submit a written refund request to support@mdlglobalsolutions.com within 30 days of the incident or issue.
• Provide detailed explanation of why you are requesting a refund and reference your Service Agreement or contract number.
• We will review your request within 5-7 business days and notify you of our decision.
• If approved, refunds will be processed within 14 business days to your original payment method.

8. Dispute Resolution

If you disagree with a refund decision, you have the right to escalate the issue:

• Request a formal review by management in writing.
• Provide additional documentation or evidence supporting your position.
• Management will respond within 10 business days with a final determination.
• Further disputes may be escalated to arbitration as outlined in our Terms of Service.

9. Service Credits

In cases where a full refund is not appropriate but we acknowledge service delivery issues, we may offer the following alternatives:

• Service credits toward future projects
• Free additional services or optimization work
• Discount on renewal or future service agreements

10. Payment Gateway and Financial Processor Compliance

All refunds are processed in compliance with payment gateway policies (Stripe, PayPal, etc.) and banking regulations. Refund timelines may be affected by your financial institution's processing times. We maintain full compliance with international payment security standards and regulations.

11. Retention of Deliverables

In the event a refund is issued, you understand that:

• Any work products created before refund approval may not be delivered or may be returned.
• Our intellectual property and proprietary methodologies remain our property.
• Partial work may be retained by us to cover development and production costs.

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be communicated to existing clients with appropriate notice. For ongoing service agreements, policy changes will apply prospectively unless your existing contract specifies otherwise.

13. Government-Mandated Refunds

In jurisdictions with mandatory consumer protection laws that provide for refunds, we will honor those requirements. This policy shall be interpreted in a manner consistent with applicable consumer protection laws and regulations.

14. Exceptions and Escalations

Exceptional circumstances may warrant exceptions to this policy. Any requests for refunds outside the scope of this policy will be reviewed on a case-by-case basis by management. We reserve the right to make exceptions in our discretion based on individual circumstances.

15. Contact for Refund Inquiries

If you have questions about this Refund Policy or wish to request a refund, please contact us:

MDL MARKETING AND GLOBAL SOLUTIONS LLC
Miami, Florida – United States
Email: support@mdlglobalsolutions.com

We will respond to all refund-related inquiries within 2 business days.